Privacy Policy - Carpet Cleaners Twickenham

Last updated: June 2026

This Privacy Policy explains how Carpet Cleaners Twickenham collects, uses, stores, shares, and protects personal data. It applies to all Carpet Cleaners Twickenham customers in the area, including anyone who requests a quote, books a service, makes an enquiry, or receives our carpet cleaning services in Twickenham and surrounding local areas. We are committed to handling personal data in a way that is lawful, fair, transparent, and consistent with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Carpet Cleaners Twickenham provides professional carpet cleaning and related cleaning services for domestic and commercial customers. In this policy, “we”, “us”, and “our” refer to Carpet Cleaners Twickenham. “You” refers to any customer, prospective customer, website visitor, or person whose data we process in connection with our services.

We act as a data controller for personal data we collect and determine the purposes and means of processing. Where we use third parties to process data on our behalf, they act as data processors or, in some cases, separate controllers depending on the service they provide.

2. Personal Data We Collect

We collect only the data necessary to provide and manage our services, respond to enquiries, and meet legal obligations. The categories of personal data we may collect include:

Identity information: name, title, and, where relevant, business name.
Contact details: address, email address, telephone number, and preferred contact method.
Service information: details of the carpet cleaning service requested, property access information, appointment dates, and special instructions.
Billing information: invoicing details, payment status, and transaction records.
Communication records: emails, messages, call notes, complaint details, and service feedback.
Technical information: limited device and usage data if you interact with our digital systems, such as IP address or browser type, where applicable.
Marketing preferences: your choices regarding receiving marketing communications, where such communications are sent.

We do not intentionally collect special category data unless it is voluntarily provided and necessary for a specific service issue, such as an allergy-related access note. If such data is shared, we process it only when permitted by law and with appropriate safeguards.

3. How We Use Personal Data

We use personal data for the following purposes:

to respond to enquiries and provide quotations;
to schedule, deliver, and manage carpet cleaning services;
to verify service details, access arrangements, and customer preferences;
to issue invoices, process payments, and keep financial records;
to handle complaints, service issues, and customer support requests;
to maintain business records and comply with legal, tax, and regulatory obligations;
to improve our services, train staff, and monitor service quality;
to send service updates or, where permitted, relevant marketing messages;
to prevent fraud, misuse, and unauthorised access to our systems or services.

We only process data that is relevant and necessary for the stated purpose. We do not use personal data for automated decision-making that produces legal or similarly significant effects.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for each type of processing. Our lawful bases include:

Performance of a Contract

We process personal data where it is necessary to provide a quotation, confirm a booking, carry out cleaning services, and manage payment or service-related communications.

Legitimate Interests

We may process data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This includes managing customer relationships, improving our services, maintaining records, preventing fraud, and protecting our business operations. When relying on legitimate interests, we take care to limit processing to what is proportionate and necessary.

Legal Obligation

We process and retain certain information to comply with legal obligations, including accounting, tax, insurance, and record-keeping requirements.

Consent

Where required by law, we rely on your consent, such as for certain types of electronic marketing. You may withdraw consent at any time, and this will not affect the lawfulness of processing carried out before withdrawal.

5. How We Share Personal Data

We may share personal data with trusted third parties where necessary and only for legitimate business purposes. These may include:

Service providers and processors who support booking management, communication, accounting, IT, data storage, or payment processing;
Professional advisers such as accountants, insurers, or legal advisers, where needed;
Public authorities or regulators where we are legally required to disclose information;
Business partners involved in delivering a service you requested, where this is necessary and disclosed appropriately.

We require any processor acting on our behalf to handle personal data securely, use it only on our instructions, and comply with data protection law. We do not sell personal data.

Examples of Data Processors

Processors may include secure customer management software providers, cloud storage services, payment service providers, email systems, and IT support providers. These parties process data only to support our operations and are contractually bound to protect it.

6. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the relationship we have with you.

Quotation and enquiry records: retained for a reasonable period to manage follow-ups, disputes, or repeat requests.
Service and customer records: retained for the duration of the customer relationship and for an appropriate period afterwards.
Financial and tax records: retained in line with statutory obligations.
Complaints and correspondence: retained for as long as needed to resolve issues and maintain evidence of service handling.

When data is no longer needed, we securely delete, anonymise, or archive it in accordance with our retention procedures.

7. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual protections, to maintain a level of protection equivalent to UK GDPR requirements.

8. Your Rights

You have rights over your personal data under data protection law. Subject to legal limitations, these include:

The right to be informed about how we use your data;
The right of access to request a copy of the data we hold about you;
The right to rectification if your data is inaccurate or incomplete;
The right to erasure in certain circumstances, sometimes called the “right to be forgotten”;
The right to restrict processing in certain situations;
The right to data portability for data processed by automated means based on consent or contract;
The right to object to processing based on legitimate interests or direct marketing;
Rights relating to automated decision-making, although we do not currently use such decision-making in a way that produces legal or significant effects.

If you wish to exercise any of these rights, we may need to verify your identity before responding. We aim to respond within the time limits set by law.

9. Security of Your Data

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include restricted access, secure storage, staff training, password protection, and data minimisation. While no system can guarantee absolute security, we work to keep information protected and review our practices regularly.

10. Cookies and Similar Technologies

If we use websites or digital tools that rely on cookies or similar technologies, these may be used for basic functionality, analytics, or preference management. Where required, we will provide notice and seek consent in accordance with applicable law. Any cookies used will be limited to what is reasonably necessary for the intended purpose.

11. Children’s Data

Our services are intended for adults arranging cleaning services. We do not knowingly collect children’s personal data except where it is incidentally included in communications or service arrangements made by an adult customer. If we become aware that we have collected data from a child without an appropriate basis, we will take steps to delete it where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. The most current version will apply to your personal data. We encourage customers in Twickenham and the surrounding area to review this policy periodically.

13. Your Responsibility

Please ensure the personal data you provide to us is accurate and kept up to date. If your details change, informing us helps us deliver services effectively and maintain proper records. When you share information with us, you confirm that you have the right to provide it and that it is accurate to the best of your knowledge.

14. Final Statement

Carpet Cleaners Twickenham is committed to processing personal data responsibly, transparently, and in accordance with the law. We only collect data needed to deliver our services and maintain our business operations, and we keep it only for as long as necessary. Our approach is designed to protect your privacy while ensuring that our carpet cleaning services in Twickenham are delivered safely, efficiently, and professionally.